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FAQ

When will I get my order?

Depending on where you live, between 1-5 weeks.

Something is missing from the order

While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at support@ijufy.com and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.

Return policy

Our return policy lasts until 30 days after the item is marked as delivered. If you are unhappy with your order or you have received a faulty item, please reach out to us at support@ijufy.com and we will be able to assist you. 

For any items being returned to us, you will be expected to cover the cost of shipping the item to us. We do recommend you use a trackable service as we do not take responsibility for orders being returned to us. 

Please ensure you check your shipping address before completing your order. We are not responsible for orders that are delivered to incorrect addresses.

Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to you as soon as possible.